Call Centre Advisor (hybrid working)

Job Title: Call Centre Agents
Location: Enniskillen, Co Fermanagh (Hybrid working)
Employment Type: Full-time, Permanent
Pay Rate: Competitive

Why Work With Us?

We value our team and offer fantastic benefits to support you, including:

• Rewarding career
• Supportive Work Environment
• Excellent rewards and benefits

About the Role

Staffline Recruitment is seeking Call Centre Agents to join a reputable company. This is a fantastic opportunity to secure your next role with a trusted employer. You'll play a vital part in ensuring customer satisfaction while maintaining high standards of professionalism.

Key Responsibilities:

• As the first point of contact for the company, build a rapport with the customer to create a lasting impression whilst considering their needs. Ensure they are fully informed on all benefits and proactively take steps to ensure we retain their business and to secure new business.
• Responding efficiently and professionally to email or webchat queries.
• Adhere to procedures in place, meet department KPI's and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
• Work with your manager to identify and act upon development needs and proactively engage in career planning.
• Identify opportunities to improve work processes and outcomes, and actively participate in improvement initiatives.
• Identify risk within your department if it arises and escalate accordingly.
• Promote cross selling and up sell ancillary products and promote incentives.
• Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides.

What We're Looking For:

• 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
• Previous experience in sales, service, or contact centre or similar environment.
• Negotiation experience with a proven ability to persuade.
• Excellent written and oral communication skills.
• Self-motivated, persuasive and self-confident.
• Excellent telephone skills - ability to build rapport with a customer over the phone.
• Excellent listening skills.
• Excellent computer and system skills.
• Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.

Why Apply?

This role offers the chance to work with a market-leading organisation in a fast-paced and rewarding environment. If you're passionate about customer service and are looking for an opportunity to develop your career, this is the perfect role for you.

Apply Now!
Don't miss this opportunity. Submit your CV today or contact Una.Brennan@stafflinerecruitment or call 028 6632 3300 for more information.