Sales Executive

Sales Executive (office based) required in Enniskillen

Hours of Work : 8am-5pm (Mon - Fri)

8am start time is non-negotiable

Salary depending on experience

Duties

• Supporting the Area Sales Manager (ASM) in prospecting for potential new clients and turn this into increased business.
• Liaise with the ASM to identify potential clients, and the decision makers within the client organization.
• Developing and growing our market share to ensure sustained growth and profitability.
• Complying with all company pricing structures and adhering to the standards set by the business.
• Repeat selling over the telephone to an established customer base.
• Supporting the ASM to build and maintain strong, long-lasting customer relationships with key accounts and Buying Groups.
• Developing and maintaining the account base in line with agreed targets.
• Ensure customers are informed in relation to supply considerations, quality criteria and value.
• Recommend appropriate products/services/plans to customers by providing clear, informative and expert advice with a confident and positive attitude
• Resolve problems to customer's satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action
• To maintain and update customer database with accurate information
• Working closely with the sales team to achieve annual sales targets and key milestones from a personal and company perspective from achieving sales targets, to maintaining a high level of customer service.
• Liaise with the ASM to grow and manage the sales territory.
• Ensure that the sales process and CRM are maintained from a key account and customer service perspective.
• Co-ordinate sales requirements with the production department.
• Resolving customer queries and issues.
• Manage sales order processing function from order receipt through to invoice, delivery and collection
• In conjunction with the Credit Control Department, ensure that all sales invoices are issued and settled in accordance with the company's terms of business
• Liaise daily with relevant parties to ensure that orders are invoiced correctly, and the customer gets their documentation
• Maintain and update an internet based customer management and payments system
• Respond quickly and efficiently to all in-coming sales enquiries, by telephone, and / or email
• To ensure that orders are efficiently processed
• Establish and maintain administrative processes and procedures for the effective running of the office
• To help maintain a professional sales presence within its trading market
• To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility
• Proactively comply with all the Company's Health and Safety rules, regulations, policies and procedures
• Dealing, reporting, investigating and logging of failed deliveries
• Ensure customer queries are directed to the most appropriate person in a timely manner.
• Perform other clerical duties such as scanning, photocopying and filing

Essential Criteria

• Proven sales and customer service experience.
• Confident at building/maintaining professional relationships
• Excellent working knowledge of MS Office Suite (Word, Excel and Outlook)
• Excellent numerical and communication skills written & verbal
• Ability to work as part of a team
• Ability to work under pressure and multitasking
• Ability to make decisions under time and resource constraints - Good time management
• Must demonstrate respect and professionalism when interacting with others
• Strong organisational and analytical skills

Desirable

• A 3rd level qualification, ideally in a business-related subject
• Good geographical knowledge of the UK and Ireland

To apply please send cv to [email protected] or call 028 6632 3300 (EXT 345)