Band 4 Patient Tracker

JOB DESCRIPTION

JOB TITLE: Band 4 Patient Tracker

BAND: 4

DIRECTORATE/DIVISION: Emergency Department

INITIAL LOCATION: Antrim Hospital

Hours of work: Between 23 or 34.5 hours per week, I.E. 2 or 3 shifts per week, 12 hours shifts

Duration: Jun 2025 - Jan 26

JOB SUMMARY:

In this role the post holder will be expected to cover both the Patient Pathway Expeditor role and the ED Medicine Tracker role.

ED TRACKER ROLE

The post holder will work as an integral part of the Emergency Department's Multidisciplinary Team to ensure all patients are Seen & treated within the Priorities for Action (PFA) targets.

The post holder will be required to provide timely information on all aspects of patients care within their journey in the ED.

The post holder will work as an integral part of the Patient Pathways and Multidisciplinary Teams to ensure all patients for admission or referral to an ambulatory pathway whilst ensuring high levels of patient care, safety and user experience.

The post holder will be required to provide timely information on all aspects of patients care within their journey. The main elements of the post include providing a high level of administration support, advanced communication and leadership.

KEY RESULT AREAS / MAIN RESPONSIBILITIES

• The patient tracker will take the lead in ensuring that the patient's

attendances meet the PFA target, by mapping the patient's journey from

point of referral to diagnosis, treatment and outcome, as well as assessing for potential delays.

• To take an active role in supporting the Emergency Department Team in the delivery of a high quality, timely, safe and effective care.

• As lead person in patient tracking the tracker must ensure clear communication with the Sister and Consultant in Charge and escalate any issues which are delaying the patient journey

• Communicate effectively and sensitively with patients, carers and relatives as well as other staff members including the Patient Flow Team and other health care professionals, individuals and agencies both inside and outside the Trust.

• Update and maintain the ED ICT computer system entering data in real time and communicating this information to the appropriate clinical staff in a timely manner. Proactively follow up patient investigation results.

• Maintain an overview of entire activity within the department including triage, minors, majors and resuscitation room. This information must be communicated to the Sister and Consultant in charge and possible bottlenecks proactively anticipated.

• As the patient tracker you will be expected where appropriate to liaise with relevant stakeholders regarding waiting times and delays.

• Participate in the ward rounds with clear overall view of the current situation in the department outlining any bottlenecks along with current ward status.

• To support the flow of information to and from Primary Care, and respond to queries regarding details for follow up of patients

• To actively consider all aspects of risk management whilst carrying out non-clinical duties.

• To maintain and maximise patient confidentiality, dignity and privacy in accordance with professional and statutory requirements.

• To ensure a high standard of confidentiality within the current guidelines.

• To attend meetings as required within or without the department.

• To ensure safe working practices in line with the health and Safety Policy, of staff directly managed colleagues, patients and visitors.

• Participate in the Major Incident Process. In the absence of the Administration manager implement the Major Incident Procedure for ED admin staff.

• Participate in training programmes as appropriate.

• To undertake other duties as may be required from time to time that are consistent with the responsibilities of the grade.

RECORDS MANAGEMENT

All employees of the Northern Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Northern Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Northern Health and Social Care Trust policies on Information Governance including (for example) the ICT Security Policy, Data Quality and Data Protection Policy and Records Management Policy and to seek advice if in doubt.

ESSENTIAL CRITERIA

1. (a) HNC/HND or equivalent/higher qualification in an administrative related field AND 2 years' experience in a clerical/administrative role.

OR

(b) 5 GCSE'S at Grade A-C including English Language and Math's AND 3 years' experience in a clerical/administrative role.

I addition applicants must possess:

(a) 1 years Working experience of Computerised Information Systems e.g. Microsoft word, excel

Equivalent qualifications considered

Skills / Abilities

• Effective Communication skills
• Effective organisation skills
• Ability to work on own initiative
• Keyboard skills/computer skills
• Ability to meet deadlines
• Able to deal tactfully and sensitively with patients and relatives
• Flexibility in duties and hours of working which will include unsocial hours/bank holiday and weekend cover.

Knowledge

• Knowledge of current trends with the DHSS
• Understanding of the role and the patient pathway

If you meet the essential criteria and are interested in this opportunity, please upload your CV via the link provided. Zuzana Dojcsarova will contact shortlisted candidates to confirm the next steps. [email protected]