Band 3- Call Taker Non Emergency

We are recruiting for a Band 3 call taker- (non emergency)

You will be responsible for receiving and processing all non-emergency calls throughout Northern Ireland. Operate the computer aided dispatch system (CADS) and integrated command and controls system (ICCS) in line with policies and procedures.

Key duties/Responsibilities:

• Responsible for receiving, processing and recording patient's details for all non-emergency calls onto the ICCS System.
• Operate the CAD system and ICCS system effectively to dispatch the most appropriate resource in response to non-emergency requests for transportation as and when required.
• Communicate with Patient Care Services crews using radio protocols.
• Deal with routine enquiries from the general public, GP's PCS ambulance crews, medical staff in relation to the routine transportation of patients.
• Assist the Control Officer in liaising with hospital wards, day centres and outpatient clinics to co-ordinate patients transportation to maintain efficient use of resources and minimise waiting times.
• Assist in liaising with doctors surgeries and hospital staff with regard to changes in appointment times to facilitate the transportation of patients.

Essential Criteria:

• 5 GCSE's at grade C or above including Math and English and 1 years experience working within a call centre environment or similar.

Or

• 2 years experience working in a call centre environment

and

• Working knowledge of Microsoft Office Suite or equivalent
• Ability to work an alternating shift pattern including weekends