Clerical Officer - Counter Assistant

Clerical Officer - Counter Assistant

Location: Portadown
Job Type: Temporary
Rate of Pay: £13.69 per hour
Hours of Work: 37 hours per week, Monday to Friday, 9am-5pm

About the Role

Are you organised, confident communicating with customers and looking for your next administrative opportunity? This could be the perfect role for you!

We're recruiting for a Counter Assistant to join the Northern Ireland Housing Executive team in Portadown on a temporary basis, providing essential administrative and customer service support.

You'll be responsible for handling customer enquiries, maintaining accurate records, updating databases and supporting the team with reports and day-to-day administrative tasks. This role offers the opportunity to develop your skills within a busy public sector environment while helping deliver an effective service to local residents.

Why You'll Like This Job

• Competitive Pay: Earn £13.69 per hour.
• Work-Life Balance: Enjoy regular Monday-to-Friday hours, with evenings and weekends free.
• Valuable Experience: Build your administrative and customer service skills within a well-established public sector organisation.

Key Responsibilities

• Respond to customer and stakeholder enquiries by telephone, email, post, online reports and face-to-face contact.
• Resolve queries professionally and efficiently, taking ownership of issues and escalating them where necessary.
• Arrange appointments and visits for Housing Executive staff and contractors, issuing follow-up correspondence as required.
• Input data, update records and maintain accurate electronic and paper filing systems.
• Use Microsoft Office applications, including Word, Excel and Outlook, alongside internal databases and systems.
• Provide initial advice to customers in line with relevant policies and procedures.
• Collate information and assist with the preparation of reports, statistics, financial information and meeting records.
• Maintain confidentiality and comply with data protection, equality, health and safety and information governance requirements.
• Provide general administrative support to colleagues and contribute towards meeting team targets and deadlines.

Essential Requirements

• Good organisational skills and the ability to prioritise your workload effectively.
• Basic IT proficiency and the ability to use computer systems to input, retrieve and maintain information.
• Good communication skills, with the ability to deal professionally with customers and stakeholders.
• Strong attention to detail when maintaining records and processing information.
• The ability to work independently and as part of a team.
• A professional approach to handling confidential information and following policies and procedures.

Additional Information

• Working Hours: Monday to Friday, 9am-5pm.
• AccessNI: Basic check required.
• Facilities: Toilet and kitchen facilities available on site.

How to Apply

If you're reliable, organised and ready to take the next step in your administrative career, we'd love to hear from you!

Apply today with your up-to-date CV to be considered for this temporary Clerical Officer opportunity in Portadown.

Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.