Events & Tour Co Ordinator

Location: Tandragee

Pay: £15.00 per hour
Contract: Maternity Cover - 1 year
Hours:

• Monday to Thursday: 9:00am-5:00pm
• Friday: 9:00am-4:00pm

We are recruiting a highly organised and enthusiastic Tours, Online Shop & Events Coordinator to join the Tayto team in Tandragee on a 1-year maternity cover contract.

Reporting to the Tayto Marketing Director, this is a varied, hands-on role with responsibility for the day-to-day management of Tayto Tours, online shop orders, trade shows, local events and consumer enquiries.

Benefits of the Role

• Monday to Friday working hours
• Early finish on Fridays
• Opportunity to work in a varied role supporting the Tayto brand
• Responsibility for a team of up to five Tour Guides
• Involvement in major trade shows, exhibitions and local events
• Mix of customer service, events, online retail and operational responsibilities

Key Responsibilities

Tayto Tour

• Manage the day-to-day activities of a team of up to five Tour Guides
• Manage the tour booking system, visitor bookings and group communications
• Help maximise tour capacity and ensure visitors receive an excellent experience
• Step in as a Tour Guide when required
• Manage tour supplies including products, merchandise, PPE and headsets
• Work with colleagues to ensure Health & Safety requirements are followed
• Support the continued delivery of a high-quality visitor experience

Events & Exhibitions

• Coordinate Tayto Group trade shows and exhibitions, including the Balmoral Show
• Manage bookings, logistics, set-up, staffing and attendance
• Represent Tayto as a brand ambassador at events
• Complete post-event evaluations
• Coordinate local PR and sampling events involving Mr Tayto and/or Tayto products
• Identify and support relevant publicity opportunities
• Liaise with local charities and events regarding product donations

Online Shop & Stock Management

• Oversee the fulfilment of online orders
• Manage staff supporting the packing and preparation of orders
• Manage and maintain the web shop page
• Monitor stock rotation and place stock orders as required
• Manage internal staff orders
• Take responsibility for crisp, snack and merchandise stock
• Complete monthly stock check

Consumer Complaints

• Act as a key point of contact for Tayto brand consumer complaints
• Respond to complaints promptly and professionally
• Ensure all complaints are accurately logged
• Manage appropriate resolutions in line with Group procedures
• Provide reporting through Group Consumer Service

About You

The ideal candidate will have:

• At least 3 years' experience in a customer-facing role
• Strong organisational and multitasking skills
• Previous experience managing or supervising staff
• A proven ability to manage workloads and maximise team output
• Experience dealing with customer issues, complaints and challenging situations
• Strong communication and interpersonal skills
• Good analytical skills
• Strong working knowledge of Excel and PowerPoint
• A confident, enthusiastic and flexible approach
• The ability to work independently and use initiative
• A full clean driving licence
• Flexibility to travel and work weekends when required

Apply Now

Apply now and a member of our team will be in touch with you.