Member Services Officer

Job Title: Member Services Officer

Location: Mossley Mill

Rate of Pay: £20.29

Hours: 37 (09:00-17:00)

Main Purpose of the Role

To provide a confidential, efficient, and comprehensive administrative support service to Elected Members, Council Committees, and associated functions, ensuring the effective operation of Council governance processes.

Key Responsibilities

• Coordinate paperless Council and Committee meetings, including the distribution of agendas, reports, and related documentation.
• Service Council and Committee meetings by preparing agendas, recording proceedings, producing minutes, and ensuring follow-up actions are completed in line with Council procedures.
• Organise meeting logistics, including room bookings, hospitality arrangements, presentations, and Zoom meeting coordination.
• Maintain accurate records relating to Members, including attendance, committee memberships, expenses, declarations of gifts and hospitality, and conference participation.
• Liaise with internal departments, Members, external organisations, and IT services to support effective communication and governance processes.
• Upload approved reports, minutes, presentations, and other relevant documentation to the Council website.
• Arrange approved travel and accommodation for Members.
• Provide administrative support to the Mayor and Deputy Mayor.
• Prepare and maintain the annual Schedule of Meetings, Corporate Calendar, and Member Services Calendar.
• Assist with Freedom of Information requests by collating and preparing relevant information.
• Support Local Government Elections and civic events, including Remembrance Day and Sunday Services.
• Coordinate and manage the Members Services Officer on-call rota.
• Maintain office supplies and process purchase orders as required.
• Deliver a high standard of customer service, resolving enquiries efficiently and professionally.
• Undertake additional duties as required, including working flexibly across departments, during emergencies, and outside normal working hours where necessary.

General Responsibilities

• Work collaboratively to support team and departmental objectives.
• Promote continuous improvement and service excellence.
• Maintain compliance with Council policies, procedures, health and safety, safeguarding, equality, and diversity requirements.
• Continuously develop knowledge and skills to enhance service delivery.

Person Specification

Essential Qualifications

• Level 3 qualification in Business Administration, Secretarial Studies, or a related discipline (or equivalent).
• RSA/OCR Stage II Word Processing (or equivalent).

Applicants without the above qualifications may be considered if they can demonstrate at least four years of relevant experience.

Essential Experience

• Minimum of 2 years' administrative or clerical experience, including:
  • Use of Microsoft Office applications.
  • Preparation of agendas, reports, minutes, and correspondence.
  • Managing competing priorities and meeting deadlines.

Essential Skills and Abilities

• Strong organisational and time-management skills.
• Ability to prioritise workloads effectively.
• Excellent interpersonal and communication skills.
• High levels of accuracy and attention to detail.
• Ability to produce clear and concise records and documentation.
• Commitment to continuous improvement and customer service excellence.

Desirable Experience and Knowledge

• Experience supporting Council or Committee meetings.
• Knowledge of local government procedures and standing orders.

Other Requirements

• Full current driving licence or access to suitable transport to fulfil the duties of the role.
• Flexibility to work outside normal hours when required.

If you are interested, please upload your CV to the link provided, and Mia Taylor will be in contact to confirm if you have been shortlisted.

[email protected]

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