Information Technology Support Officer

In conjunction with the Senior IT Technician and IT Manager implement the Trust's IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives.

Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.

Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a satisfactory and timely resolution.

Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users.

Maintenance and support of third party software within NIAS and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults.

Participate in a security rota to change backup tapes in accordance with Trust policies and procedures.

Undertake site visits for the repair, maintenance and assessment of requirements for planned/proposed IT developments.

University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches

OR

HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches

OR

A minimum of 4 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches.

Working knowledge and experience of Microsoft desktop application software and Windows 2003 server.

Working knowledge and experience of Help Desk Management Systems.

Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.

Hold a current full driving licence and/or * have access to a form of transport which will permit the applicant to meet the post requirements in full.

*Relates to any individual who has declared that they have a disability, which debars them from driving.