Visitor Services Advisor

Our Client, A Large Public Sector Organisation based in Limavady require a Visitor Services Advisor h to join their team.

Role : Visitor Services Advisor

Location : Limavady

Hours of work : 37 hrs per week Monday - Friday

Hourly Rate : £11.93

Main Purpose of Post

• To be the consumer face of Visit Causeway Coast and Glens, promoting the area as a holiday destination providing inspiration to visitors and locals of what there is to see and do in the area.

• Ensure an exceptional level of customer service is provided to all customers.

• Support the Destination Marketing team to create relevant content online and to provide 'real time' online engagement in a wide range of channels for example Tourism Ireland Community Forum, Facebook, Twitter and Instagram.
• Assist the Destination Marketing Team in the preparation and updating of marketing literature Destination website and Discover NI.
• Carry out all necessary commercial activities, linking retail and ticketing activity to the needs of the visitor, creating memorable experiences.
• Ensure that retail stock is effectively merchandised and secure within the VIC and support the Assistant Visitor Servicing Officer (AVS) to manage stock control. When advised, place orders, receive deliveries, report discrepancies, record stock, price and display goods. Update associated administration.
• Responsible for the secure handling of all cash, credit card receipts etc and prepare and bank lodgments in full compliance with the VIC guidelines.
• Manage the stock of literature within the VIC.

Essesntial Criteria

• A minimum of 5 GCSE's (Grades A-C) or equivalent, which includes English Language and a numerate subject

• Demonstrate by providing personal and specific examples; a minimum of two years' experience within a tourism related or customer services environment to include;

  1. Administrative duties
  2. Cash Handlin
  3. Experience in the use of Micorsoft Office Package to include Microsoft Word, Excel, PowerPoint and Internet.

Full JD available on request.

If you are interested and meet all the Essential Criteria please apply via the link