Sales Co-ordinator

On behalf of our client we are recruiting for a Sales Co-ordinator based in Antrim

Job Summary

Responsible for delivering customer excellence from beginning to end providing a professional, approachable, customer service to the company customer base, you will be responsible for overseeing the sales order processing, liaising with production, sales, technical and logistics.

Hours of work: Monday to Friday 8:30am - 17:00pm (40 hours per week excluding break times).

Main Job Duties:

• Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements

• Ensure accurate and timely preparation of quotations using in house pricing matrix

• Working closely with sales, daily production, and planning departments to ensure orders are fulfilled on time and in full (OTIF)

• Being the first point of contact with designated customers in relation to all issues

• Dealing with and responding to ad hoc and customer enquiries (telephone / email).

• Handling customer complaints.

• Operating and development of an ERP/sales order processing system (Processing/Checking order intake and order acknowledgements)

• Ensuring all administration is accurate, clear, concise and up to date to ensure accounts can be managed by relevant team members as and when required

• Providing backup support to extend the external sales team.

• Supporting the delivery of departmental targets and KPIs through effective customer relationship management

• Management of House Accounts

• Any other duties as required

Essential Criteria:

• GCSE English and Maths, Grade A - C or equivalent.
• At least 6 month's office/administrative experience dealing with customers,
• Working to tight deadlines and proficient in Microsoft Office.
• Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business
• Ability to work to a high standard
• Good initiative & problem solving ability
• Meticulous approach to accuracy

Desired criteria

• Previous account management experience

Company Benefits:

• Quarterly Profit Share Bonus (average bonus over the last 5 years has been an additional 15% of salary/annual earnings)

• Total customer satisfaction bonus to a maximum amount of £800 per year - assuming no quality mistakes occur.

• Free money back via Westfield health care scheme (available after 6 months service)

• Death in service cover = £20,000

• 5.6 weeks holiday (28 Days). 3 extra loyalty days can be accrued which is linked to service.

• Auto enrolment on Day 1 to the SAM Pension scheme (ER contribute 4%).

• Homeworking policy.

• Participants of the Work Well Live Well programme through which we carry out numerous wellbeing initiatives each year.

• Annual team vote for company charity partner and regular team fundraising activities

• Monthly company value awards.

• Bright idea awards.

• Holiday treats.

• Service Awards.

• Pay review after 3-6 months