Sales and Customer Service Representative

Sales and Customer Service Representative

Staffline Ireland are recruiting for a Sales and Customer Service Representative on behalf of a leading manufacturing company. The role will be focused on achieving team KPI's by increasing sales through the successful conversion of inbound sales leads. The Sales and Customer Service Representative will manage all aspects of the sales pipeline with new leads and will use their product knowledge and sales skills to successfully close out opportunities. The role would involve around 80% sales (which would be following up on warm leads from digital channels) and 20% customer service.

Responsibilities:

• Follow up on inbound leads via telephone/email within the agreed timescales
• Communicating with customers confidently and effectively via phone, video call and email
• Initiating contact with potential customers and driving outbound sales
• Following up inbound website leads in line with agreed timelines
• Processing new sales orders
• Acting as the first point of contact for customers
• Building rapport with our customers and recognising opportunities for account growth
• Communicating special offers and promotions to our existing customers
• Liaising with the production team to ensure sales orders are dispatched on time and providing customers with updates regarding their orders
• Maintaining accurate customer records
• Any other duties role may involve

Person Specification:

• 1 year's previous experience within a similar role (B2B preferrable).
• Previous sales experience.
• PC literate with a working knowledge of MS Outlook and Excel.
• Strong interpersonal skills with a positive attitude and an ability to build and maintain relationships.
• Confident and friendly telephone manner.
• Effective at closing sales with good negotiation skills.
• Ability to pay particular attention to detail with an emphasis on accuracy.
• Good time management & organisational skills and an ability to prioritise workload.
• Excellent written and verbal communication skills (English) and a passion for helping customers.
• Enthusiastic and comfortable working on your own initiative in a fast-paced environment.

Desirable Criteria:

• Experience in the use of Customer Relationship Management (CRM) systems.
• Conversational level French or German would be an advantage but is in no way essential.

The Rewards

The successful Sales and Customer Service Representative will enjoy a competitive salary depending on experience plus Bonus, Staff Discount on Shops, Cinemas, Restaurants and more, Free Parking, On-Site Gym and Opportunities for Learning, Development and Career Progression.

Location

The Sales and Customer Service Representative role will be based in Lisburn.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

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