Helpdesk Administrator

Job Title: Helpdesk Administrator
Location: Belfast - Fully Onsite
Salary: £24,500 starting
Employment Type: Full-Time, Permanent
Hours:

• Monday-Thursday: 8:00am - 4:45pm

• Friday: 8:00am - 12:45pm

Role Overview:
We are seeking a Helpdesk Administrator to join a busy, professional team in Belfast. You will be trained to work with our in-house FM software package, helping to ensure that our systems and information are accurate and up to date in a fast-paced environment.

Key Responsibilities:

• Logging and updating calls in the FM software package

Sending and responding to emails

• Raising and closing jobs in the system

• Raising purchase orders for the supply chain

• Updating notes on job progress in real-time

• Answering phone calls and liaising with engineers and clients

• Full training will be provided

Essential & Desirable Criteria:

• Experience with Microsoft Office

• Strong team-working skills

• Previous experience in a helpdesk role

• Good telephone manner and understanding of customer care

• Experience with CAFM systems is advantageous
  
  

Please contact Ellen at Staffline for more details.

Sponsorship is not provded with this post.