Customer Support Specialist | Dublin 12 | 12 Month Contract

Customer Support Specialist | 12 Month Contract | Dublin 12

The Client: Headquartered in Dublin 12, our client is a leading supplier to the engineering field and a distributor of worldwide brands. They have been experiencing a period of growth and due to this expansion, they are seeking to recruit a Customer Support Specialist on contract basis initially, however, there is a possibility that the role will develop into a permanent position.

The Role: As a Customer Support Specialist, you will be required to support key functions within the business. You will be responsible for handling a high volume of incoming orders, managing logistics and general customer satisfaction.

Hours of work: 39 hours per week

Contract: 12 months with a strong possibility of permanency

Key duties:

• Handle all incoming customer order processing and input data efficiently onto internal systems
• Handle high volume of incoming customer calls and respond to queries within agreed timeframes and in line with KPI's
• Follow up on orders internally to ensure timelines for customers are in line with company policy
• Office administration tasks such as database management, updating sales reports, customer reports and other sales support activities
• Provide support to the finance team on a regular basis
• Participate in project-based activities from time to time
• Management reporting and attendance at daily/weekly team meetings

Requirements:

• At least 1-2 years experience in a busy sales order processing/customer service role
• Excellent communication and interpersonal skills
• Proficient in the use of MS Word and Excel
• Accurate, high speed data entry skills and good typing skills
• Ability to work independently as well as part of a team
• Strong organisational skills and multi-tasking abilities

In Return:

• Hourly rate of €17-18 per hour (depending on skills/experience)
• Office based
• Parking provided
• Canteen facilities
• Opportunities to apply for permanent positions internally

WHY WORK WITH STAFFLINE IRELAND?

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about us. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. We are a leading recruitment agency offering a full recruitment solution throughout the island of Ireland and across the UK. We have branches across the island including Dublin North & South, Dundalk, Cork, Galway and Limerick. Whether it's temporary contracts or full time employment, you can be sure that Staffline Ireland will have the right career for you.

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