Job description
Hours: 42 hours per week
Shift Pattern: 4 days on / 4 days off, rotational shifts: 6am-6pm, 11am-11pm or 6pm-6am
Salary: £12.60-£13.10 per hour
What you will receive:
- A competitive hourly rate
- A friendly and supportive team environment
- Full training with opportunities for career development and progression
- Overtime availability
- A comprehensive benefits package including:
- Access to online GP services
- Death in service benefit
- Share options
- Discounts on shopping, holidays, cinema, and more
- Free on-site parking
Key Responsibilities:
- Managing high volumes of incoming and outgoing calls to clients and branch offices
- Using internal software to ensure monitoring and compliance standards are met
- Working collaboratively as part of a national monitoring team
- Following correct procedures for real-time incident reporting and escalation
- Communicating effectively with team members and other departments
- Carrying out all duties in a safe and diligent manner in line with Health and Safety policies
- Complying with ISO 27001 standards and internal procedures
- Meeting individual KPIs
- Keeping up to date with system updates and procedural changes
What we are looking for:
- Excellent interpersonal and communication skills
- Ability to work effectively in a fast-paced environment
- Strong organisational skills with the ability to manage workload and meet deadlines
- A positive, professional approach with a willingness to learn and develop
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Essential Criteria:
- Applicants must have a five-year checkable work history
- Must successfully pass a PSNI check in line with BS5979 and BS7858 screening standards
Desirable Experience:
- Experience working in an alarm receiving centre
- Previous call centre or customer service experience
How to apply:
To take the next step in your career and apply via the link or contact Kerry for more information Kerry.Hassett@stafflinerecruit.com/028 3835 3335
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Kerry Hassett
Recruitment Consultant
