Job description
Pay Rate: £13.10 per hour
Hours: Full-time
Shift Pattern: 4 days on / 4 days off - two days followed by two nights (6am-6pm / 6pm-6am)
What you will receive:
- Competitive hourly pay
- Full training and career development opportunities
- Supportive and collaborative team environment
- Overtime opportunities
- Comprehensive benefits package including access to online GP services, death in service benefit, share options, and retail discounts
- Free on-site parking
About the Role:
As a Control Room Operator within our Alarm Receiving Centre (ARC), you will play a vital role in ensuring alarm responses and client support are managed promptly, efficiently, and professionally. You will monitor alarm systems, manage call traffic, and deliver high-quality customer service for a range of key accounts.
Key Responsibilities:
- Responding to alarms in a timely and accurate manner
- Handling inbound and outbound calls efficiently and professionally
- Logging incidents, documenting all relevant information, and completing reports to be shared with clients
- Supporting clients with alarm testing, including fire alarm and system checks
- Remaining calm and focused during real incidents, escalating appropriately and communicating updates clearly
- Performing proactive monitoring and client-specific tasks such as camera checks and audio verifications
- Managing access control systems through intercoms and password verification
- Adhering to all operational procedures and contributing to team targets
- Acting as the primary operator for key accounts including NBS, FUJI, RR, SAINS, and EE
What we are looking for:
- Previous experience working in a switchboard or call centre environment
- Excellent interpersonal and communication skills
- Ability to remain calm under pressure and handle fast-paced environments
- Strong attention to detail and accuracy when logging incidents and managing alarms
- Ability to work independently and collaboratively as part of a team
- Proficient in Microsoft Office including Outlook, Word, Excel, and PowerPoint
- Willingness to learn, take initiative, and demonstrate a high level of professionalism
How to apply:
To take the next step in your career and apply via the link or contact Kerry for more information [email protected]/028 3835 3335
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