Alarm Monitoring Officer

ALARM MONITORING OFFICERS

Excellent Permanent Opportunities in the Belfast Area!

Salary: £25,662 per annum

Hours of work: 42 hours p/w

Location: Belfast

*The role does require candidates to have the flexibility to work a four-week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.*

The role:

As an Alarm Monitoring Officer, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer's staff, buildings and assets, using a market leading software suite to ensure that all alarm activation's are dealt with in a professional and timely manner.

Key Responsibilities:

• Providing excellent customer service
• Monitoring specific customer's alarms
• Answering inbound calls
• Responding to personal, residential, and commercial alarm
• Ensuring calls are dealt with in accordance with company / client procedures.
• You will need to be able to make decisions quickly whilst being sympathetic and sensitive to varying situations, resilience is key along with a calm demeanour.
• Taking ownership of incidents and seeing them through to resolution
• Maintaining accurate records and logging calls in the system & Compiling reports
• Dealing with incidents and emergencies according to company escalation procedures
• Ensuring processes and procedures followed are in line with NSI regulations.
• Contacting existing clients via telephone

The Person:

• 5 GCSEs including English and Maths`
• Excellent attention to detail
• Excellent communication skills, both written and verbal.
• Strong organisational and time management skills
• Comprehensive IT skills in office and or Google.
• Current Driving Licence is advantageous but not essential

Apply now For more information on the role or call 02890242824

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