Customer Service Assistant
Staffline Recruitment Ireland
Job description
Customer Service Assistant
**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**
We are recruiting for a Customer Service Assistant to join the team of one of our clients who has its headquarters and main production facility at Kells, Co Antrim. It has been transformed from a traditional bleaching, dyeing and finishing factory to an internationally focused enterprise providing a comprehensive service in textile sourcing and finishing. This is a full time permanent role.
The Customer Service role includes:
- Dealing with various customer enquiries via email/ telephone
- Inputting customer orders on MIS system
- Manage and organise Loomstate collections/ deliveries (including TSS portal)
- Weekly / monthly Customers reports
- Day to day tasks within office eg, answer switchboard phone, filing
- Sampling to customers where required
- Produce customers Certs / COC's where required
The ideal candidate:
- A good telephone manner & strong communication skills are required as client liaison is critical to this role.
- Must be able to deal with incoming calls regarding customer orders and queries
- Must be computer literate - good knowledge of Microsoft Office packages is desirable
- Ability to multitask and complete tasks within defined time frames.
- Must be able to work independently as well as part of a team
- Must be motivated and organised
- A history of working in an administration role would be an advantage
Essential Criteria:
A minimum of 4 GCSE's to include Maths and English at grade C or above or equivalent.
Hours of Work:
- Monday to Thursday from 08.30 - 5.30pm
- Friday from 8.30am to 1pm
Salary:
- Negotiable depending on experience
Job Type: Full Time Permanent
#INDBALMNA24
