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Customer Service Assistant

Staffline Recruitment Ireland
Permanent
Call Centre and Customer Service
Kells, County Antrim
Up to £11.44 per hour
Ref: J10414_1713348570
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Job description

Customer Service Assistant

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

We are recruiting for a Customer Service Assistant to join the team of one of our clients who has its headquarters and main production facility at Kells, Co Antrim. It has been transformed from a traditional bleaching, dyeing and finishing factory to an internationally focused enterprise providing a comprehensive service in textile sourcing and finishing. This is a full time permanent role.

The Customer Service role includes:

  • Dealing with various customer enquiries via email/ telephone
  • Inputting customer orders on MIS system
  • Manage and organise Loomstate collections/ deliveries (including TSS portal)
  • Weekly / monthly Customers reports
  • Day to day tasks within office eg, answer switchboard phone, filing
  • Sampling to customers where required
  • Produce customers Certs / COC's where required

The ideal candidate:

  • A good telephone manner & strong communication skills are required as client liaison is critical to this role.
  • Must be able to deal with incoming calls regarding customer orders and queries
  • Must be computer literate - good knowledge of Microsoft Office packages is desirable
  • Ability to multitask and complete tasks within defined time frames.
  • Must be able to work independently as well as part of a team
  • Must be motivated and organised
  • A history of working in an administration role would be an advantage

Essential Criteria:

  • A minimum of 4 GCSE's to include Maths and English at grade C or above or equivalent.

Hours of Work:

  • Monday to Thursday from 08.30 - 5.30pm
  • Friday from 8.30am to 1pm

Salary:

  • Negotiable depending on experience

Job Type: Full Time Permanent

Please contact Deirdre on 028 25 642699 at Staffline Recruitment to speak in confidence regarding the role or email [email protected]

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Deirdre Mulvenna

Recruitment Consultant