Aftersales Advisor

Aftersales Advisor

Staffline Ireland are recruiting for an Aftersales Advisor on behalf of a leading engineering company. Working in the aftersales department, the Aftersales Advisor will provide a responsive, efficient and cost effective service to customers, which exceeds their expectations.

Responsibilities:

• Respond promptly to customer enquiries relating to service, repairs and spare parts.
• Ensure effective communication regarding price quotes, lead times etc.
• Enter parts and warranty sales orders onto the computerised sales order processing system in a accurate and timely manner.
• Work cross-departmentally to solve solutions to common problems for customers and dealers.
• Process orders through to despatch and invoicing to include booking transport.
• Issue job instructions to field engineers and follow through to ensure work is completed.
• Facilitate customer payment for non-credit customers.
• Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times.
• Build and maintain strong, long-lasting customer relationships.
• Conduct customer satisfaction surveys and gather feedback to improve services.
• Address and resolve customer complaints and issues promptly and effectively.
• Any other duties role may involve.

Person Specification:

• Prior experience of a computerised Sales Order Processing System
• Strong collaboration skills, with the ability to work well within a team environment
• IT Skills - proficient in the use of Microsoft Office applications
• Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks simultaneously
• Strong verbal and written communication skills, with the ability to explain technical information clearly
• A passion for delivering excellent customer service, with empathy and patience in handling customer concerns

Desirable Criteria:

• Similar role in Customer Service or Aftersales
• Knowledge of CRM platforms is an advantage

The Rewards

The successful Aftersales Advisor will enjoy a competitive salary depending on experience.

Location

The Aftersales Advisor role will be based in Newry.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.