Account Executive

Account Executive

Staffline Ireland are recruiting for an Account Executive on behalf of a leading wholesaler in the decorating, hardware, homeware, and gardening markets. The Account Executive is responsible for managing and nurturing customer relationships, streamlining processes, and ensuring a seamless order-to-delivery experience. The Account Executive is crucial in supporting and driving EBITDA growth through revenue optimisation, cost efficiency, and process improvements.

Responsibilities:

• Act as the primary point of contact for all customer enquiries, delivering outstanding service and ensuring swift resolution of issues.
• Proactively and regularly engage with customers beyond issue resolution, offering support, updates, product solutions, and promotions to drive sales, working with the relevant Area Sales Manager to ensure a joined-up approach for the customer.
• Build and maintain strong, long-term relationships with customers, understanding their business needs and identifying growth opportunities.
• Reduce customer churn by providing exceptional service, addressing concerns promptly, and escalating relationship issues when necessary.
• Monitor the market, track competition, and contribute to creating a competitive edge through superior customer service.
• Ensure all orders are processed accurately and dispatched on time, minimising invoicing errors and reducing customer complaints.
• Monitor shared email mailboxes and incoming calls to ensure customer queries are addressed promptly and politely.
• Maintain up to date and accurate customer records in the Customer Relationship Management (CRM) system and ensure all sales orders and quotations are recorded correctly using Sage software.
• Process and share quotations with customers and follow up to support sales completion.
• Identify inefficiencies in order processing and internal workflows, recommending improvements to enhance accuracy and speed, leveraging technology to streamline processes and improve customer interactions where possible.
• Identify and capitalise on upselling and cross-selling opportunities, promoting bulk offers, full-box quantities, and active promotions.
• Ensure assigned accounts meet or exceed sales targets by actively engaging customers, presenting new opportunities, and optimising their purchasing strategy.
• Suggest alternative products when supplier availability is limited, preventing backorders and maintaining customer satisfaction.
• Monitor and report on customer order patterns, complaints, and feedback, providing insights for business improvements.
• Drive EBITDA growth by increasing revenue from existing accounts while ensuring cost-efficient order fulfilment.

Person Specification:

• Educated to GCSE level in relevant fields (i.e. English, Maths, Business, etc.) or an equivalent amount of business experience.
• Good levels of literacy and numeracy skills.
• Proven experience in an Account Management, Sales Support or Customer Service role.
• Strong knowledge of order processing, CRM systems, and sales administration.
• Experience using customer service software such as Sage, Salesforce, or similar platforms.
• Good understanding of business-to-business (B2B) sales and customer relationship management principles.
• Proficiency in Microsoft Office (Excel, Outlook, Word, Teams) for reporting and communication.
• Strong interpersonal and relationship-building skills with the ability to engage with a variety of audiences (e.g. team, customers, suppliers) and demonstrate passion for the topic of your conversation.

Desirable Criteria:

• Proven successful experience of at least 2 years in an Account Management, Sales Support or Customer Service role.
• Specific Customer Service Qualification
• Experience in a similar industry, such as distribution, logistics, or manufacturing.
• Knowledge of process automation tools.
• Training in customer service excellence or sales techniques.
• Professional membership in a relevant industry body (e.g., Institute of Customer Service).

The Rewards

The successful Account Executive will enjoy a competitive salary circa £25,500 - £32,500 depending on experience.

Location

The Account Executive role will be based in Lisburn.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.