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Digital Systems Manager

Northern Ireland Fire & Rescue Service
Temporary
Public Sector and Government
Lisburn, County Antrim
Up to £24.41 per hour
Ref: J19968_1785247836
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Job description

Digital Systems Manager
Lisburn
Temporary - up to 6 months with possible extension

Rate of Pay - £24.41 per hour

The Role: To ensure the effective and efficient provision of support and services, including development and maintenance, of IT Line of Business Systems in line with NIFRS organisational need.

Hours of Work: 37 hours per week

Key Responsibilities:

  • To provide a specialist technical knowledge and business expertise for the management of IT Line of Business (LOB) Systems and Services including, but not limited to Finance, HR, Stores, Prevention and Protection, Fleet and Operational Applications.
  • Manage and participate in the development and implementation of NIFRS IT LOB existing systems and new projects to meet business goals and objectives.
  • Manage the day-to-day LOB IT Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot and resolve issues.
  • Responsible for the management of existing and new systems infrastructure, ensuring compatibility, security and asset management across all IT systems hardware, software and licensing.
  • To participate in formal and informal discussions and meetings with both internal management, staff and external suppliers in relation to tender and quotation responses, contractual services, providing complex technical knowledge for support issues and site demonstrations.
  • Communicating technical issues/incidents to service users and key stakeholders.
  • To identify, evaluate and implement decisions to IT applications which have a major impact on service provision, the public and other organisations.
  • Co-ordinate change release and change management activities associated with system upgrades or changes with all stakeholders, including the BSO Change Advisory Board (CAB).
  • To contribute to the development and maintenance of Service Transition Assurance Process (STAP) documentation.

Requirements:

Essential Criteria:

  • Possess a university degree level qualification or equivalent professional qualification in a relevant subject (e.g. ICT, Systems Development, Computing)

And

  • Have at least 2 years' experience in a Systems Manager role.

OR

  • Have a Higher National Diploma (HND) qualification in a relevant subject (e.g. ICT, Systems Development, Computing)

And

  • Have at least 2 years' experience in a Systems Manager role.

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

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Karl Floyd

Key Account Specialist

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