Customer Service Administrator

Location: Belfast (On-site)
Salary: £25,000 - £27,000
Hours: Monday - Friday, 9:00am - 5:00pm (potential for flexibility to work 8:00am - 4:00pm)
Contract: Permanent

About the Role

We are currently recruiting on behalf of a well-established manufacturing business based in Belfast, seeking a Customer Service Administrator to join their team on a permanent basis.

This is a fast-paced and varied role where you will play a key part in ensuring a high standard of service for customers while supporting internal operations. If you're organised, detail-oriented, and thrive in a busy environment, this could be an excellent opportunity.

Key Responsibilities

• Handling inbound customer calls and delivering a professional and prompt service
• Managing queries via a shared email inbox and ensuring timely responses
• Processing sales orders accurately and efficiently
• Liaising with internal departments including production, dispatch, and accounts
• Supporting the wider customer service and administration team as needed

About You

• Previous experience in a customer service or administrative role (manufacturing/industrial background desirable)
• Strong communication skills with a professional telephone manner
• Excellent attention to detail, particularly when processing orders and data
• Proficiency in Microsoft Office (Word, Excel, Outlook); ERP/CRM experience is advantageous
• Ability to remain calm under pressure and manage a busy workload effectively
• Mut be based in Northern Ireland with full rights to work unrestricted in the United Kingdom

What's on Offer

• Competitive salary of £25,000 - £27,000
• Stable, permanent position within a supportive team
• Consistent Monday-Friday working hours with some flexibility
• Opportunity to develop within a growing business