B2 Clerical Officer

Clerical Officer

• 
  Location: Belfast
  * Hours: 37 hours per week, Monday to Friday, 9am-5pm
  * Pay Rate £12.65 per hour
  

About the Role:
The Clerical Officer role is a key administrative position within the Belfast Regional Management Team, supporting Belfast Housing Solutions. The Clerical Officer will provide essential clerical and administrative support, working on their own initiative to ensure accurate, timely completion of tasks while delivering a high standard of customer service. The Clerical Officer will contribute to effective business operations through communication, record keeping, and day-to-day office support.

Key Responsibilities:
* Manage performance measures to support understanding and improvement of business activity
* Record all outcomes to ensure they are proportionate, legal, auditable, and necessary
* Draft responses to letters and complaints on behalf of the Business Area Manager
* Provide cover arrangements within the office and undertake other relevant duties as required
* Answer calls using the telephony system
* Use the Board app to triage and allocate work
* Monitor main inboxes and prepare written responses to customers
* Set up and maintain databases using own initiative
* Make outbound calls to customers to gather information for assessment
* Undertake ad hoc administrative duties as required

Essential Criteria:
* One year experience in a relevant role
* Beginner-level IT proficiency
* Ability to work on own initiative and remain motivated
* Strong written and verbal communication skills
* Compassionate approach with a drive to support customers
* Ability to take responsibility for accurate and timely completion of tasks
* Ability to meet Basic Access NI requirements

If you are interested and available for this position, please upload your CV to the link or contact [email protected]

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless of if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.