L&D Administrator

Job Title: L&D Administrator

Location: Cookstown

Length: Temporary

Hours of work: 36.25 hours

As an integral member of the Learning and Development team, provide a professional and customer focused administrative and front of house service to the L&D Centre, to support corporate objectives and those of the Service Support Directorate.

Provide support and advice to NIFRS personnel regarding operational learning and development (L&D) to ensure the effective and efficient delivery of training and associated events.

Provide a Helpdesk facility for users and administrators of the Learning Management System. System maintenance, development, training and user access.

Contract monitoring and supplier liaison to support budget and finance management.

Key Responsibilities

Inspection & Quality Control:

• To work with the HR Advisor, Learning & Development Business Support towards the effective and efficient delivery and implementation of all Learning & Development (L&D) interventions, to support NIFRS' organisational need.
• To work in partnership with the L&D Team, Departmental Heads, Subject Matter Experts (SME), Course Directors, Faculty Instructors and other relevant staff to design, create and produce professional L&D course materials and relevant supporting documentation

Learning & Development

• To provide guidance, support & training for L&D activities and the application of L&D Policies and Procedures
• To work with subject matter experts in reviewing training materials and to support the development of new materials in line with National Operational Guidance/ National Occupational Standards and other legislative requirements. Finding innovative ways to translate these ideas into the LMS system.
• To act as a first point of contact for all internal and external enquiries relating to operational Learning & Development support and ensure necessary communication is maintained with the Area Commander, Senior Managers and other professionals.
• To provide support and guidance to the L&D function in the development of digital learning content and effective use of learning technologies such as blended learning, eLearning E-portfolios, video publications and other training material.
• To be instrumental in the creation, collation and production of web-based and online training materials, using complex software.
• To ensure continued and effective working relationships with key internal and external stakeholders, such as Area Commanders, Group Commanders, Area Business Managers and training providers.
• First point of contact for L&D contract providers, dealing with queries, recording contract expenditure, initiating purchase orders, and dealing with invoices and credits.

Administration

• To provide a high level of customer service to internal and external contacts through effective and professional communication, taking ownership of customer queries, complaints and issues, from the start through to completion.
• When required, provide a high-quality and professional reception and front of house service for LDC, including reception and switchboard duties, dealing with internal and external visitors, phone calls and emails.
• To ensure the accurate and timely production of relevant management information and reports for the L&D Team, LDC Senior Management, Executive Leadership Team (ELT) and the NIFRS Board, as appropriate.
• To provide professional administrative support for facilitation of meetings and events, setting up and tracking the issue and return of IT and audio visual equipment, course commissioning activities, design and development of training materials.
• To assist in the preparation of responses to complaints, Freedom of Information requests, Data protection requests, Ministerial, Parliamentary or NI Assembly questions
• To ensure that all activities in support of L&D Interventions are completed to the highest professional standard in a timely and cost effective way, e.g. contract administration, course commissioning, subsistence, travel and accommodation provision.
• To create and update resources to train and support learners i.e. user documentation, instructions and procedures. To maintain version control index of training materials and ensure compliance with Good Management, Good Records retention and disposal guidelines.

General Responsibilities

• To adhere to NIFRS Procurement Policy and Procedure, ensuring that requisitions are raised and approved in a timely and accurate manner.
• To assist as directed in NIFRS recruitment and selection procedures.
• To maintain an up-to-date knowledge of organisational policies and procedures impacting on Learning and Development activity at both a corporate and local level.
• To undertake duties in such a way as to enhance and protect the reputation and public profile of the NIFRS.
• To maintain an up-to-date knowledge of developments across a broad range of Learning and Development-related activity (continuing professional development).
• To promote, uphold and implement all NIFRS policies, plans and procedures and those relating to legal requirements such as equality, health and safety, data protection and freedom of information, etc.
• To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post. This includes providing cover for service areas other than that initially assigned.
• To undertake any other duties which may be assigned to meet organisational need and the change agenda and which are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined

Essential Criteria:

• Possess a HNC-level qualification in a relevant subject (e.g. business administration, IT, Multimedia)
• Have at least two years' experience of working in a Learning & Development/Administrative role.

Or

• Possess 5 GCSEs at Grade C or above (or equivalent) to include English and Maths;
• Have at least five years' experience of working in a Learning & Development/Administrative role.

Desirable Criteria:

• Have at least two years' experience of working within local government or the public sector.
• Have experience of software administration.
• Have a working knowledge of system directories, file structures and systems and an ability to troubleshoot technical issues.
• Have a working knowledge of web design and graphic software
• To be proficient in software packages relevant to role, such as Adobe Photoshop, Illustrator, Premiere, InDesign, Articulate, Zoom, Loom, Microsoft Teams.

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

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