Sales & Retention Specialist (Pro Rata)

Job Title: Sales & Retention Specialist
Reporting to: Corporate Services Manager
Accountable to: Corporate Services Manager
Salary: £30,541 per annum
Contract: 36 hours per week - 8-week fixed term contract
Location: Derry~Londonderry Office

Role Purpose

The Sales & Retention Specialist plays a key role in driving sales, building strong customer relationships, and ensuring positive and lasting customer experiences. This role is responsible for generating new business leads, supporting customer onboarding, and enhancing customer retention through effective communication, service delivery, and problem resolution.

Key Responsibilities

Customer Engagement

• Generate and develop customer leads within the schools sector.

• Build and maintain positive, professional relationships with school leaders.

• Understand customer needs and provide tailored support to encourage engagement.

• Educate customers on product benefits, features, and best practices to maximise usage.

• Accurately document customer interactions and feedback to support process improvements.

Onboarding Customers

• Assist with the orientation and training of school leaders adopting the platform.

• Support effective integration of the product within schools, promoting its benefits.

• Ensure smooth onboarding processes that encourage early and continued adoption.

Customer Retention

• Proactively engage with existing customers to build loyalty and satisfaction.

• Deliver tailored communications, check-ins, and support to drive repeat business.

• Respond promptly to customer queries or concerns, fostering long-term relationships.

• Gather and share customer feedback to support ongoing product and service development.

• Complete administrative tasks including scheduling meetings, preparing presentations, and coordinating customer events.

• Organise and deliver training sessions, product demonstrations, and onboarding activities.

• Assist with billing enquiries and resolve related issues efficiently.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field (or 3 years equivalent work experience).

Experience & Knowledge

• Previous sales and customer service experience essential.

• Proven ability to manage a pipeline of work proactively.

• Demonstrated success in meeting targets in a competitive, results-driven environment.

• Minimum of 2 years' experience in a customer-facing role focused on lead generation, retention, and service delivery.

Skills

• Strong phone-based selling skills (cold calling and prospect development).

• Ability to build rapport quickly and communicate with confidence.

• Professional and empathetic telephone manner.

• Proficient IT skills including MS Office.

• Strong written communication skills, with the ability to draft professional correspondence.

• Analytical skills to interpret customer data and feedback.

• Effective problem-solving and conflict resolution abilities.

If you would like more information on the role, please contact [email protected] or call me at 02871267799 EXT 353