Retail Assistant

Job description

Essential Criteria

Experience of working in retail or customer service environment.
Experience of working with sales and targets.
Excellent interpersonal skills.
Understanding of customer service skills.
Flexible and adaptable to change.
Good time management and organisational skills.
Experience of using social media.
Ability to use basic IT, word, excel, email.
A willingness to get stuck in and learn new skills.
Good written and numeric skills.
Ability to retain confidence and discretion.
Able to work both independently and as part of a team.
Proven ability to work with minimum supervision and use own initiative to complete duties and tasks and manage work within a team.

Prepared to learn new skills.
Willingness to take managerial direction.
Ability to retain confidence and discretion.
A demonstrable commitment to equality of opportunity.
A current driving licence with access to a car. (Can be waived in the case of applicant whose disability prohibits driving, but who is able to organise suitable alternative arrangements).

Assist in achieving agreed sales targets
Ensure excellence in terms of customer service and customer care.
Implement shop policies as required
Accept, sort and price stock and donations in accordance with organisational policies
Ensure standards of hygiene are maintained and the shop is clean and tidy at all times
Ensure the best possible presentation and display of goods for sale
Work alongside and provide support, where appropriate, to volunteers
Help maintain a high standard of visual merchandising and displays
Comply with all financial and administration procedures as set out by Kinship Care NI
Ensure all security procedures and policies are correctly followed
Ensure manual handling guidelines are followed
Maintain PR programme of internal and external events and social media activities, including planning and implementing advertising and promotional strategies and activities.
To respond to and manage customer complaints and enquiries.