Part-Time Receptionist, Dundonald

My client a leading public sector organisation based inDundonald is currently seeking a Full-Time Receptionist based in Dundonald.

Hours: 30hrs per week (Shift work to include days, evenings, nights, weekends and Bank Holidays)

Pay: £12.31 per hour to include unsocial rates of pay.

KEY DUTIES / RESPONSIBILITIES

The post holder will be required to carry out a range of duties which may include all or some of the following:-

1. To maintain and update the Hospitals computerised system e.g. eEMS (electronic Emergency Medical System) including the registration of patients attending the Emergency Department/Urgent Care or Minor Injury Units, linking details with the Patient Administration System (PAS) and the Health & Care index, amending and up-dating where necessary, ensuring accurate patient demographic details are recorded.

2. Organising and prioritising own workload on daily basis within reception. Processing and collating information whilst dealing with frequent interruptions, re-prioritising workload where necessary. Dealing with indirect, distressing or emotional situations. Organising shift cover at short notice in the absence of line manager.

3. Monitoring patients on arrival and bringing to the attention of the Multi-Disciplinary Team those who are too ill to await triage, e.g. Patients requiring priority ECG: Infectious Diseases Protocol; Stroke patients and Head injuries - using initiative where required. Following protocol regarding patients attending with possible exposure to hazardous substances in accordance with training received. Monitoring patients whilst in waiting room.

1. Validation and verification of all patient records against ED System (eEMS), which will then be photocopied accordingly and prepared for posting to patient's GPs and Health Visitors.

1. Scanning of patient records relating to each patient attendance into eEMS and resolving scanning issues.

6. To print out a twice weekly report in accordance with the South Eastern H&SC Trust Policy for under 4's, copy and forward to relevant services. As well as scanning and copying any UNOCINI's in relation to Child Protection concerns and forwarding these by mail/email to the relevant Gateways Teams and Health Visitors.

7. Booking, re-booking and cancelling patient appointments using eEMS, PAS or telephone and ensuring relevant documentation is updated.

8. Dealing with calls coming through the Phone First Contact Centre in the Urgent Care and Minor Injury Units, checking patient details and passing calls through to medical staff for triage.

1. Sorting and responding to mail/emails as appropriate.

10. To maintain filing systems both electronic and manual for patients' records. Checking files for missing records and recording same to help and assist in the safe, confidential, storage and disposal of same whilst complying with legislation pertaining to Health Records.

11. To respond effectively and efficiently to telephone enquiries and personal contact with the general public and other visitors to the Department.

12. To respond effectively and efficiently to enquiries from GPs, other hospitals, other departments with the hospital and enquiries from nursing and medical staff related to patient care.

13. Informing patients of any delays whilst delivering a high level of patient service.

14. Helping ill, elderly and disabled patients, including organising patient transport by taxi.

15. Management of all patients' relatives and queries within the Emergency Department/Urgent Care or Minor Injury Unit which may sometimes be highly emotive, difficult or stressful. Locating the patient within the department on the ED system (eEMS) and informing and liaising with nursing staff and or Patient Trackers to accompany relatives to the patient's location.

16. Deal with vulnerable and sometimes difficult individuals on a case by case basis.

17. To ensure prompt and accurate copying and dispatch of documentation to departments within the hospital, other hospitals, GPs for the continuing care/ treatment of patients by mail/e-mail. Actioning all outpatient referrals including processing as appropriate of red flag referrals and ensuring diary or relevant electronic spreadsheet is updated for validation purposes.

18. To process, pull/print out and prepare patient notes for all unit clinics, and all other duties pertaining to the clinics.

19. To process, pull and prepare notes for medical audits.

20. Completing patient admission details efficiently on PAS/Patient Centre for patients admitted to wards when required.

21. To provide training and induction to staff as and when required - acting as a mentor for newly recruited and less experienced staff, displaying good leadership qualities.

22. Monitor the performance and running of the eEMS and report any issues to the Line Manager or Trust IT Department, ensuring that accurate and timely links are established.

23. The use of Microsoft office applications including Outlook; Word and Excel for data input and retrieval of information.

24. Use of VDU equipment continuously for significant proportion of the day.

25. Report any IT or equipment faults to the relevant department and ensuring record is kept for follow up.

26. Ensure appropriate levels of stock are maintained.

27. To work with the Line Management by participating in the Trust Appraisal Process so that personal development opportunities are identified and realised including attending all mandatory training, and staff meetings and make constructive suggestions regarding departmental improvements.

28. Improve services provided by evolving in a changing environment with advancing systems.

29. Under the new GDPR legislation post holder will have to deal with both verbal and written requests for personal information and forwarding the requests on to the appropriate team.

1. Preparation and transportation of medical and other records.

1. Completion of travel expense forms for patients.

32. Participation in the implementation of the South Eastern Trust Major Incident Plan, including contacting off-duty reception staff for assistance in the absence of Admin Team Leader or Administration Services Manager.

1. Assist with the development and review of departmental procedures and documentation.

If you are interested and available for this position, please upload your CV to the link or contact Stephanie Wilson at [email protected]

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £16-£32 depending on clearance level.