ICT Analyst

ICT Analyst x 2

Belfast

Temporary 8-12 months

The Client: NI Water

The Role:

Responsible for providing first line support via phone/email, processing incidents and Service Requests, using the ITIL incident management and request fulfillment processes, in line with Service Desk objectives to triage and manage incidents and problems, enabling incident/problem resolution or workaround. The post holder must ensure that all requests assigned to him/her are dealt with efficiently and effectively, and that any project work is completed to a high standard.

Hours of work: Monday to Friday 37.5hrs per week

Requirements:

Essential Criteria

1. 5 GCSEs at Grade C or above (including English and Maths) or equivalent
2. Minimum of 2 years relevant experience, in a similar role, involving very similar challenges and responsibilities
3. Two years of experience in a good organisational skills with the ability to prioritise workload to deliver ICT service levels
4. Two years of experience in good communication skills, both oral and written with an ability to persuade and change behaviour
5. Experience supporting of Windows 10 and above
6. Experience of supporting desktop applications including Microsoft Office support
7. Experience of Active Directory and Microsoft 365
8. Ability to plan, prioritise and organise workload to meet standards and deadlines
9. Ability to work on own initiative and as part of a team

Essential Criteria

10. Technical Certifications - A+, S+, N+
11. Any Microsoft or Cisco qualification
12. ITIL Foundation certificate

In Return:

• Rates of pay £29,863 per annum
• Holiday entitlement

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

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