Helpdesk Administrator

KEY DUTIES:

Working from our in-house FM Software Package the candidate will be trained to log-calls / update the systems to keep our information live in a busy Helpdesk environment.

Day to day tasks.

• Sending and receiving emails
• Raising and closing jobs on our FM Package
• Raising POs to Supply Chain
• Updating notes on job progress in a live environment
• Answering phones and liaising with engineers and clients

ESSENTIAL & DESIRABLE CRITERIA:

• Experience of Microsoft Office packages
• Ability to work within a team structure
• Good telephone manner & understanding of customer care
• Experience of CAFM systems would be an advantage

COMPANY BENEFITS:

• Competitive Salary
• Great Working Environment
• Pension Scheme
• Regular Company Events

Full Training Provided