Customer Success Specialist
Staffline Recruitment Ireland
Permanent
Call Centre and Customer Service
Galway
€36000 - €40000 per annum
Ref: J2641_1751627722
Job description
My client a leading Saas company, seek to hire a Customer Success Manager. This role will suit someone coming from a technical or a SaaS customer account/service background.
Responsibilities
- On-boarding new clients.
- Ensuring a smooth on-boarding process.
- Reviewing product usage.
- Decreasing customer churn.
- Provide feedback on how to be use the software.
- Customer communications.
- Identify up-selling opportunities.
Requirements
- 2 years experienced in technical or a SaaS customer account/service role.
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