Customer Success Specialist

Staffline Recruitment Ireland

Permanent

Call Centre and Customer Service

Galway

€20000 - €21000 per annum

Ref: J2641_1751627722

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Job description

My client a leading Saas company, seek to hire a Customer Success Manager. This role will suit someone coming from a technical or a SaaS customer account/service background.

Responsibilities

On-boarding new clients.
Ensuring a smooth on-boarding process.
Reviewing product usage.
Decreasing customer churn.
Provide feedback on how to be use the software.
Customer communications.
Identify up-selling opportunities.

Requirements

2 years experienced in technical or a SaaS customer account/service role.

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