Band 3 Higher Clerical Officer

Staffline are recruiting on behalf of NHSCT for a Band 3 Higher Clerical Officer required on a temporary basis based in Antrim

Role: Band 3 Higher Clerical Officer

Rate of Pay: £12.31

Location: Antrim

Hours: 37.5hrs

Duration: Temporary ongoing

Main duties/Responsibilities:

The post holder will be responsible for working as part of a team and on his/her own initiative within a busy Radiology Service, providing efficient and effective administrative service to the Radiology Directorate.

• Act as a main link for enquiries from within and outside the department an ensure that all information/messages are communicated to relevant staff in an appropriate and timely manner.
• Reception duties - first point of contact with radiology patients to include outpatient reception duties, dealing with GP Rapid Response referrals and visiting clinic schedule management.
• Appointing duties - using Radiology Information System and Encompass to make, reschedule, cancel and manage appointments appropriately in line with IEAP policy.
• Partial booking duties - dealing with patient enquiries, appointment bookings, waiting lists etc.
• Telephone duties - dealing with departmental enquiries, which may include taking and passing on of clear and concise messages; and obtaining and passing on of information extracted from records/computer systems.
• Comply with all relevant administrative work instructions to ensure safe and effective running of administrative services.
• To check on a daily basis that Radiology recommendations are acted upon by the referrer.
• To undertake NIPACS safety lists and admin folder lists as directed on a daily / weekly basis.
• Daily/Urgent report run - Monitoring of worklist throughout the day and printing, sorting and communicating reports including urgent reports by email or phone if required.
• Allocation of scans for reporting to radiologists including expediting any urgent requests via the Allocation email account.
• Participate in the Radiographer of the Day (ROD) Co-ordinator role on a rota basis.
• Private Image upload using IEP system and export images as appropriate.
• Liaison with all stakeholders including professional staff across the Trust, Primary care, Independent Sector providers, other Trusts and multidisciplinary staff .
• Deal with patient related enquiries maintaining confidentiality at all times.
• Deal courteously with patients/service users and others with whom they come into contact with in the course of their duties.
• Responsibility to escalate if necessary to senior management, radiographers, radiologists, modality leads, PACs team where appropriate.
• The employee will use the Encompass computerised system and full training will be given.
• Deal with complaints from patients and other departments.
• Participation in the induction and training of staff within the section and monitoring their progress / development in liaison with the Team Leader.
• Be familiar with the rules and regulation applicable to the department.
• Treating each patient / staff member as an individual in terms of courtesy, confidentiality, kindness and sympathy.
• Participate in projects for the development of the Service as directed by senior management.
• To follow all Trust policies and protocols including departmental radiology work instructions.
• Attend mandatory training and training updates as required.
• Report any incidents or concerns involving patients, staff or equipment.
• Participate in the Trust's appraisal conversations.
• Participate in flexible working arrangements to include working on evenings/weekends and Bank Holidays subject to the needs of the Department.
• Work in a co-operative and collaborative manner with other staff to ensure smooth running of imaging sessions.
• To adhere to IR(ME)R 2000 within the department.
• Work in a safe manner with regard to the use of Ionising Radiation complying with relevant Trust/Departmental policies.
• Participate and contribute to the Radiology Quality Management System, and corresponding Quality Standard for Imaging (QSI) accreditation process.
• Undertake duties, which are required to ensure adequate standards of environmental hygiene and prevent cross infection.
• Any other duties and responsibilities appropriate to the grade as directed by Senior managers.

Essential Criteria:

5 GCSEs Grade A-C to include English & Maths or equivalent PLUS 1 years Clerical / Admin experience

Or

GCSE Maths and English (Grade A-C) Plus 2 years Clerical / Admin experience

In addition applicants must possess 1 year's experience in the use of Microsoft Office Suite to include Excel and Word Processing.

Equivalent qualifications considered.

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Christine Thompson will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.