Patch Manager

Patch Manager

Fermanagh

Temporary

Duties:

• To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the Team Leader, when required.
• To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing team.
• To represent the Housing Team as required and provide support and cover for the other project team members as and when required.
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of NIHE.
• To comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.
• To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.
• To manage performance measures in order to understand and improve the business.
• To record all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary.
• To draft responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload.
• Undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to meet organisational need

• TENANCY MANAGEMENT & SUSTAINMENT, including
• Tenancy termination & management of Housing Executive empty properties (voids).
• Tenancy commencement activities.
• Tenancy management of existing and new tenancies and other tenure types existing within Housing Executive managed estates / properties.
• Secure tenants seeking to transfer to other social housing.
• Succession, assignment, joint tenancy & direct exchange applications.
• Income Collection and rent account management in respect of new, existing and outgoing tenants.

• ESTATE MANAGEMENT, including
• Estate management.
• Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary.
• Community involvement, community cohesion and community safety.
• Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch, as necessary.

Hours of work:

• Monday to Friday 0900-1700

Essential Criteria:

Either:

• Hold a degree (Level 6*) or equivalent and a minimum of 1 years relevant experience in a customer support environment.

OR

• Hold a BTEC Higher Cert/Diploma (Level 5*) qualification in Housing and a minimum of 1 years relevant experience in a customer support environment.

OR

• Hold a BTEC Higher Cert/Diploma (Level 5*) or equivalent and a minimum of 2 years relevant experience in a customer support environment

OR

• Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment.

Rate of Pay:

• £16.90 per hour

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.**

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