Admin Scheduler

Northern Ireland Housing Executive

Temporary (3 Months)

Admin and Secretarial

Coleraine, County Londonderry

Up to £13.69 per hour

Startdate: ASAP

Ref: J18169_1768478376

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Job description

Our client a large public sector organisation requires an Admin Scheduler based in Coleraine.

Role: Admin Scheduler

Rate of Pay: £13.69ph

Location: Coleraine

Hours: 8.30-4.30 - 37 hours

Duration: 3 Months

Closing Date: 16th January 2026

Main duties/Responsibilities:

To accurately diagnose and record maintenance repairs for Housing Executive tenants and triage customer calls to establish work orders for issue to DLO operatives.
To schedule or reschedule all appointments to suit customers and or business needs.
To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
To communicate and liaise with a range of internal and external stakeholders including customers, DLO Supervisors and the NIHE CSU Unit to help deliver DLO's maintenance services.
To build and maintain a knowledge and understanding of the schedule of rates.
To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs.
To take an active and positive role within the team, working together to meet business objectives.
To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information. General Duties
To provide a high level of internal and external customer service and following issues through to completion, while ensuring timely escalation to senior management, when required.
To ensure continued and effective working relationships with key internal and external stakeholders.
To promote continuous service improvement by working with tenants and other stakeholders to improve service delivery.
To represent DLO as required and provide support and cover for the other team members as and when required.
To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE.
To adhere to the Core Values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.
To participate and/or facilitate Working Groups, Committees and other internal forums as required.
To undertake any other duties, which may be assigned to meet organisational
needs that are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined.
To provide cover for colleagues in order to ensure team resilience and meet organisational need.
To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to.
To analyse and resolve queries by investigating potential solutions working both individually and as part of a team.
To manage their own performance and be flexible and responsive to change

Essential Criteria:

Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year's relevant general administrative experience

Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years' relevant general administrative experience

Can demonstrate three years' general administrative experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Christine Thompson will be in contact to confirm if you have been shortlisted.