Audio Visual and Digital Support Officer

Audio Visual and Digital Support Officer

Downpatrick

Temporary

Rate of Pay: £19.37 per hour

The Client: Local Government body based in Downpatrick, serving local residents.

The Role:

The postholder will act as part of a multidisciplinary IT team contributing to the management and delivery of IT services, with a focus on support, maintenance, operation and development of audiovisual solutions. The postholder will support audio-visual and digital technologies by troubleshooting issues and implementing new solutions. The postholder will provide expertise in resolving complex audio-visual faults and maintaining IT/communications and audio-visual systems.

Hours of work: 37 hours per week

Requirements:

• Develop and maintain the key technical products in the audio-visual estate, including all hardware, software, and services, ensuring that the inventory of assets and configuration items is kept up to date and highly available.
• Support and control the live webcasting of meetings, managing delegate participation, agenda transition, voting etc.
• Act as producer/editor to enhance the final product, working closely with the Democratic Services and Communications and Marketing teams to ensure content aligns with the Council policy, brand, vision and goals.
• Develop and maintain relevant content in the Council media library and published repositories, ensuring that content is accurate, accessible and highly available.
• Undertake regular system patching and upgrades to audio visual equipment to ensure optimal performance, availability and security compliance.
• Troubleshoot technical issues and diagnose and repair faults, working and liaising with other operational teams and the wider technical community where necessary.
• Identify and escalate areas of concern and options for improvement, leading on resulting initiatives and providing training where necessary.
• Participate in Risk Assessment procedures.
• Design, test, evaluate, implement and support the roll out of new functionality within the audiovisual estate.
• Contribute to and create written documentation relating to the audio-visual estate.

A minimum of 1 years' experience gained in an Audio-Visual support role to include:

1. Live video & audio recording/ streaming (multi camera, 25+ microphones)
2. Operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.
3. Specification, design, installation and maintenance of audio-visual solutions.
4. Projector/ LED screen installations, maintenance and troubleshooting
5. Experience of Windows based computer systems.

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