Job description
Switchboard Operator
Hours: 40hrs per week, working 5 shifts between Monday - Saturday. Operational hours are Mon - Fri 08:00-18:00 and Sat 09:00-17:00
Salary: £12.60 per hour
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
About the role:
- Managing high levels of incoming calls that require redirected to the relevant department
- Answer calls in a professional and efficient manner, demonstrating a high level of customer service
- Capture and log call details to track workload and productivity
- Ensure correct procedures are adhered to
- Work as part of a team to achieve operational expectations
- To undertake additional duties in line with management requests as required.
- Meet individually set KPIs
About you:
- Previous switchboard/call centre experience is desirable
- Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines
- A willingness to learn and develop and show high level of commitment and professionalism
Essential
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
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