IT Specialist | Public Sector

IT Specialist | Public Sector

At Staffline Recruitment we have a fantastic opportunity available for an experienced IT Specialist to take up a permanent position with a public sector body headquartered in Dublin City Centre but with a national reach.

The purpose of this role will be to take responsibility for the execution and support of the organisation's applications and systems operations. This role involves identifying, evaluating, and implementing operational strategies that drive continuous technology improvement to meet current demands and support future company growth.

Additionally, the IT Specialist plays a crucial role in ensuring the security, monitoring, and support of key ICT infrastructure and systems. This role involves leading strategic initiatives, mentoring junior staff, and driving continuous improvements in ICT operations.

The role will have the following responsibilities:

• Provide technical insights and guidance to development teams throughout the software
• Oversee the management of multiple Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune, Power Platform, Power BI, and related applications
• Supervise Active Directory/ADFS on-premise, Group Policy Management, Azure AD (Entra ID) infrastructure, Exchange on-prem, and SharePoint on-prem.
• Develop and implement automation strategies using AI, PowerShell and Power Platform, Logic Apps to streamline processes.
• Ensure the maintenance of key corporate and program-related
• Oversee device management and onboarding processes using Microsoft Endpoint Manager (Intune).
• Lead the implementation of new solutions, including migrations from on-
• Provide Level 3 technical support for critical applications within the ICT escalation process for end users.
• Utilize call logging software to document and resolve user incidents within specified
• Diagnose and troubleshoot complex issues using advanced technical expertise, product knowledge, communication, and problem-solving skills.
• Serve as an escalation point for the ICT Service Desk/Support Teams for logged cases/
• Monitor, verify, and maintain daily processes, including logs, alerts, and maintenance
• Support the development of knowledge across operational teams through training and
• Understand the impacts of change and support teams through transitions by analyzing needs and engaging with relevant stakeholders.
• Lead initiatives to improve service delivery and operational
• Collaborate closely with different infrastructure and business

Interested applicants will meet the following requirements:

• A relevant third level qualification is desirable.
• A minimum of 5 years relevant experience in ICT administration and support.
• Advanced certifications in Microsoft 365, Entra ID, Active Directory or related technologies are highly desirable.
• Excellent communication, report writing, organisational and interpersonal skills.
• Strong team leadership and management skills.
• Strong stakeholder management skills.
• Ability to embrace change by being flexible and enthusiastic to new ideas.

This is a permanent position with a salary scale on offer in the region of €58, 848 - €74,112plus benefits depending on experience. This organisation also offers a flexible hybrid working model.

To be considered for this opportunity, please send an up to date version of your cv for review to Laura Craughwell at Staffline Recruitment via the enclosed link.

The closing date for applications is Nov 14^th 2025 at 12.00pm.