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Support Worker

Social Care
Belfast, County Antrim
£22369 - £24948 per annum
Ref: SWW0802_1707400427
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Job description

Support Worker

£22,369- £24,948 per annum

Fulltime and parttime hours available

Dop in centre, floating support, street outreach and women's only support roles available.


We are looking for individuals who are passionate, committed, and enthusiastic to join our support team to help make a positive difference to the lives of people affected by homelessness.

You will have experience of working with marginalised, disadvantaged, and disenfranchised people with multiple and complex needs. Being able to positively engage with our clients, you will understand homelessness, housing-related support, and the needs of homeless people.

Key responsibilities

  • Work to uphold a high tolerance, low threshold ethos whilst ensuring the service is a safe and welcoming environment for all.
  • Actively promote equality, diversity, and inclusion.
  • Promote and liaise with internal and external agencies/services to ensure a holistic and multi-disciplinary approach.
  • Provide targeted, intensive, and personalised support, including practical support, in conjunction with clients; and
  • Effectively communicate within and between teams and to ensure follow-up work is undertaken.
  • Develop effective working relationships with clients, making efforts to break down barriers with those unable and/or reluctant to access support.
  • Work with clients to draft and implement realistic and achievable support plans and risk assessments, ensuring each client receives a personalised holistic, wrap-around, and strength-based package of support that meets their needs.
  • Identify and work with other agencies and organisations.
  • Work in a way where risk is continuously assessed, and prevention and de-escalation of incidents is paramount.
  • Ensure risk and critical incidents are communicated effectively and appropriately to all relevant individuals and bodies; and
  • Carry a caseload of key-working clients and continually review and update each client's support plan.

Essential Criteria

  • 1 years' experience of supporting people with complex and multiple needs
  • Ability to manage people with challenging behaviour and poor levels of engagement.
  • Ability to develop person-centered, needs/risk assessments, support plans and manage a key worker case load.
  • Able to develop an approach to practice based critical thinking, reflection, and feedback.
  • Able to advocate for our clients and work in partnership with other agencies and organisations.
  • Ability to work in a busy environment, be solution and target focused, good time management skills, and demonstrate the ability to prioritise and make decisions under pressure.
  • Excellent written/verbal communication, interpersonal, and team-working skills.
  • Competent in the use of IT systems (including Microsoft).

If you think you have the skills to succeed in this role or would like to know more information, contact ERIN FAULKNER at Staffline.


02890242824 ext 359

[email protected]


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