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Shared Services Support Officer

Public Sector and Government
Armagh, County Armagh
Ref: J11229_1715872520
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Job description

Job Title: Shared Services Support Officer (Band 3)

The Client: Local Public body based in Armagh, serving local residents.

Location: Rosewood Villa Armagh (hybrid option available)

Pay rate: £11.67 p/h


  • Act as point of contact for all customers and clients ensuring that all queries/ issues are cascaded up to the relevant person, if appropriate.
  • Provide high quality administrative support to respective service area ensuring the effective operation of systems and procedures.
  • Input, process, monitor and validate information effectively in a timely manner ensuring accuracy and attention to detail.
  • Assist with the analysis and monitoring of information/statistics.
  • Collate information and assist with the preparation reports, documents and proposals for senior staff within the service area as well as routine advice, guidance and assistance as required.
  • Contribute to the compilation of relevant protocols and procedures for service area.
  • Assist in the development and implementation of relevant systems within the service area.
  • Ensure that stationery stock levels are maintained, replenished and stored securely.
  • Ensure a continual high standard of service is provided to all staff, customers, members of the public and suppliers.
  • Continually seek to improve the service delivered within your service area by committing to attend personal development training, demonstrating a team work ethic and embracing change.


  • Process and deliver all end-to-end recruitment and selection activities in line with agreed best practice processes, protocols and procedures.
  • Assist in the resolution of escalated issues coming from the Recruitment and Selection Shared Services Centre.
  • Create and regularly review HRPTS and offline databases & reports to monitor specific recruitment and selection activities required, to identify delivery risks and provide solutions.
  • Communicate system related issues to Recruitment and Selection Team Leader.
  • Process and audit transactions and data entry, ensuring that the HRPTS system is adequately maintained to ensure accurate recruitment and selection processing and to deliver appropriate data transfer interfacing.
  • Provide administration support to the Recruitment and Selection Shared Service Centre by ensuring that all end-to-end recruitment & selection activities are delivered in an effective up to date and accurate manner.
  • Provide customer service to employees and all levels of staff by receiving and responding to questions regarding systems, policy and procedures.

Hours of work: Monday-Friday: 9.00am - 5.00pm - WFH available after training


  • 4 GCSEs at Grades A-C including English Language or equivalent / higher qualification AND 1 years' experience in a clerical / administrative role OR 2 years' experience in a clerical / administrative role.
  • Experience in the use of Microsoft office products including Word and Excel or equivalent.
  • Previous experience in recruitment/HR Sector

In Return:

  • Rates of pay £11.67 per hour + Holiday Entitlement

About Staffline:
At Staffline Recruitment Ireland, we bridge the gap between talent and opportunity. As the leading recruitment agency and an equal opportunities employer, we are dedicated to fostering a diverse and inclusive environment. We excel in understanding the specific needs of our clients and candidates, providing tailored, efficient staffing solutions across various sectors. Committed to excellence and driven by a passion for growth, we offer a spectrum of opportunities. Partner with us for a seamless recruitment journey and advance your career with Staffline.


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