Senior Key Account Executive

Position: Senior Key Account Executive
Location: Belfast, Northern Ireland
Salary: £25,000 - £30,000 per annum (OTE £29,000 - £36,000)
Contract Type: Full-Time, Permanent
Hours: 37.5 hours per week (reasonable flexibility required)
Holidays: 36 days annual leave including Public Holidays

Are you an experienced account manager with a passion for leading teams and delivering exceptional client service? We are looking for a Senior Key Account Executive to join our Belfast team. In this role, you will be responsible for managing a team of Key Account Executives and overseeing the delivery of comprehensive services that ensure the efficiency, effectiveness, and profitability of our client contracts.

Key Responsibilities:

Staff Management:

• Lead, coach, and develop a team of Key Account Executives, ensuring they meet their performance objectives and KPIs.
• Coordinate and allocate workstreams, ensuring alignment with recruitment campaign timelines and competing priorities.
• Conduct regular 1-2-1 meetings and annual appraisals to support team development.

Client Management:

• Build and maintain strong relationships with clients, gaining an in-depth understanding of their business needs.
• Work closely with the Client Relationship Business Partner to provide innovative service delivery solutions that add value.
• Regularly review client services, assess performance, and implement improvements.
• Manage client feedback and satisfaction surveys, ensuring timely responses and action plans.

Recruitment:

• Lead recruitment initiatives for client roles, from sourcing to skills assessment and onboarding.
• Develop and implement effective recruitment strategies that align with client needs and resourcing KPIs.
• Ensure all recruitment activities comply with legal and ethical standards.

Compliance and Administration:

• Maintain accurate worker and employee records, ensuring compliance with company policies and statutory requirements.
• Oversee payroll processes, ensuring candidates are paid accurately and on time.
• Ensure all operations are compliant with health and safety regulations and company procedures.

Additional Responsibilities:

• Maintain confidentiality for both clients and candidates.
• Meet contract SLAs, KPIs, and resourcing metrics.
• Support branch quality audits and client ethical audits as required.

What We're Looking For:

• Minimum of 1 year of direct line management experience, ideally in a recruitment environment.
• Proven experience in account management or a similar customer-facing role.
• Strong administrative skills with proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent communication and relationship-building skills.
• Ability to work effectively under pressure and solve problems.

Why Join Us?

• Competitive salary with OTE up to £36,000.
• Reward and recognition scheme, private healthcare, life assurance, and pension.
• Generous holiday allowance with 36 days annual leave including public holidays.
• Opportunity to lead a dynamic team and work with high-profile clients.

If you're ready to take your career to the next level in a role that offers both leadership and client engagement, apply today to join our team as a Senior Key Account Executive.

Application Deadline: Friday 13^th September at 4pm.