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Customer Service Advisor-PT

Staffline Recruitment Ireland
Call Centre and Customer Service
Holywood, County Down
Up to £23500 per annum + Pro Rata 20 Hrs per week
Ref: HMCGRHCSAPT0507_1720188884
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Job description

Customer Service Advisors: Several Positions available!!

Staffline Ireland is delighted to be recruiting for Customer Service Advisors on a part time permanent basis on behalf of our client, one of the largest independent housing associations in Northern Ireland.

If you are an experienced Customer Service Advisor looking for the perfect PT role.....look no further!

Location: Holywood

Salary: £23,500 (Pro-Rata 20Hrs per week)

Hours of Work: 20 Hrs Mon-Fri 4pm-8pm

Job Purpose:

To work as part of a team in the Customer Service Centre providing a high quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.

Essential Criteria:

  • Good general level of education to include GCSEs (at a minimum of Grade C), or equivalent level qualifications, in both English and Maths OR a minimum of six months' customer service experience, communicating with customers via phone
  • Evidence of demonstrating an approach to call-handling, in a customer service environment,
  • Evidence of ability to handle sensitive and confidential information in a workplace environment.
  • Ability to demonstrate accuracy and attention to detail in work responsibilities.
  • Excellent level of IT literacy with working knowledge of Microsoft Office packages, to include work related experience of Excel, Word and Outlook.

For your opportunity to utilise your Customer Service skills in a hugely rewarding environment please send your CV, detailing how you meet the requirements of the role, to, [email protected]

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