Aftersales Advisor

After-sales Advisor

Permanent

Newry

The Role: Our client based in Newry are a Global leader in excavator attachment solutions. They require an After-sales Advisor to join their company and become an integral part of the team. Working in the after-sales department you will provide a responsive, efficient and cost-effective service to customers, which exceeds their expectations.

Responsibilities:

• Respond promptly to customer enquiries relating to service, repairs and spare parts
• Ensure effective communication regarding price quotes, lead times etc
• Enter parts and warranty sales orders onto the computerised sales order processing system in an accurate and timely manner
• Work cross-departmentally to solve solutions to common problems for customers and dealers
• Process orders through to dispatch and invoicing to include booking transport
• Issue job instructions to field engineers and follow through to ensure work is completed.
• Facilitate customer payment for non-credit customers
• Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, dispatch, and delivery times.
• Build and maintain strong, long-lasting customer relationships
• Conduct customer satisfaction surveys and gather feedback to improve services
• Address and resolve customer complaints and issues promptly and effectively.

Essential requirements:

• Prior experience of a computerised Sales Order Processing System
• Strong collaboration skills, with the ability to work well within a team environment.
• IT Skills - proficient in the use of Microsoft Office applications
• Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• A passion for delivering excellent customer service, with empathy and patience in handling customer concerns.

This role is fully on-site and does not offer hybrid working

Desirable Criteria

• Similar role in Customer service or After-sales
• Knowledge of CRM platforms is an advantage

Hours: Mon - Fri 8.30am - 5.30pm

Salary: 25K (based on experience)

Why use Staffline? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Staffline. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please apply with your up-to-date CV by clicking the button.