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Account Coordinator

Staffline Recruitment Ireland
Permanent
Admin and Secretarial
County Tyrone
Startdate: ASAP
Ref: J11297_1716305132
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Job description

Account Coordinator

Staffline Ireland are recruiting for an Account Coordinator on behalf of a leading work-wear supplier. The Account Coordinator will be responsible for the day-to-day management and coordination of individual contracts to fully meet customer requirements including SLA's and KPI's in conjunction with the Account Manager.

Responsibilities:

  • Raise/ Process Sales Orders (SO), Purchase Orders (POs) for the accounts you are allocated, ensuring all documentation is correct and contains the necessary information.
  • Monitor, confirm, and progress POs as required, liaise with both internal and external suppliers and chasing overdue orders when necessary.
  • Keep the Prima Sales and Purchase Order Management system updated to reflect the accurate position on all live/completed orders.
  • The setup and maintenance of the ERP system and other systems used in the management of their accounts (including reporting/forecasting etc.) Identify any new opportunities for improving the customer service and purchasing process and functions.
  • Maintain customer KPIs, service levels and management information, including producing reports, as agreed with each customer, ensuring all targets are achieved. This includes the daily maintenance of up-to-date delivery information on the customer portal.
  • Develop excellent relationships with the relevant customer contacts and liaise directly with them on any day-to-day issues.
  • Deal with customer enquiries or problems quickly and efficiently, providing acknowledgement of communication, within 24 hours, where the query cannot be immediately resolved.
  • Support the Account Manager in the implementation of new contracts.
  • Work with the Account Manager and the Product Owner to set up the customer online portal, where relevant and update this as required for the contract duration.
  • Any other duties role may involve.

Person Specification:

  • Experience in an administration or customer service role, demonstrating planning and organising skills.
  • Ability to work on own initiative, with previous experience working in a team environment, building solid working relationships.
  • Working knowledge of Microsoft Suite to include PowerPoint and Excel.

Desirable Criteria:

  • Experience in the clothing and/or manufacturing industry
  • Educated to third level

The Rewards

The successful Account Coordinator will enjoy a competitive salary depending on experience plus 35 days holidays, annual pay reviews and 1pm finish on a Friday.

Location

The Account Coordinator role will be based in County Tyrone.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

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